This regulation aims at securing the quality of your visit to the Museum.
It applies to all Museum visitors: those who wish to visit the permanent and period exhibitions, those who wish to attend an event or educational programme, and those who simply wish to enjoy the services provided by our café-restaurant.
Kindly take some time to become aware of its content.
CHAPTER Ι – ACCESS
Article 1: Entry ticket
1.1 Access to the Foundation’s premises requires possession of a valid entry ticket.
1.2 A valid entry ticket comprises:
- the ticket issued by the reception ticket offices which show the valid date and/or current visiting hours,
- the ticket purchased on-line and which is presented either in printed or in digital form,
- in cases of reduced ticket price or free entry, the ticket accompanied by the relevant documents and/or the bearer’s ID which justify reduced ticket price or free entry,
- in cases of group visits, the comprehensive ticket which bears the number of participants and other reservation information,
- for Foundation Members, the membership card,
- in cases of participation in an educational programme or event taking place at the Foundation (workshops, seminars, lectures, etc.), the relevant ticket, as issued electronically or at the Foundation’s reception.
1.3 During their visit to the Foundation, visitors may be asked to present their entry ticket at any time.
1.4 Ticket sales general rules are also available on the Foundation’s webpage (www.goulandris.gr).
1.5 The Foundation can, at its discretion, decide the temporary closure of Museum exhibition areas, without this giving visitors the right to demand the full or partial refund of the ticket value.
1.6 In cases of discrepancy relating to the entry ticket, visitors are called to present themselves to the Museum’s reception to resolve the issue. If a compromising resolution cannot be reached, the Foundation maintains the right to refuse visitors access to the Museum.
Article 2: Access rules and checks
2.1 Visitors must adhere to the date – and, if applicable, the timetable – noted on their ticket. At peak times and in adherence to safety regulations and to ensure the quality of the visit, the Foundation’s personnel can, irrespective of the visit timetable written on the ticket, ask visitors to wait outside the Foundation premises.
2.2 Entry to the Foundation of objects that could place the safety of people, exhibits, products and/or the building is prohibited.
Indicatively, entry to the Foundation’s premises is prohibited for:
- guns and ammunition,
- tools and other sharp or pointed objects (penknives, Stanley knives, hammers, screwdrivers, etc.),
- high-pressure (Aerosol) containers containing substances that could harm the exhibits, the security systems and/or building installations,
- Explosive and inflammable substances,
- Illegal substances,
- Foul-smelling objects or materials,
- any large object (including luggage) exceeding 55 x 35 x 25 cm,
- sports apparatus (rackets, etc.),
- art works and/or objects of archaeological value objects,
- soft drinks, beverages, alcoholic drinks and/or food,
- animals, excluding guide dogs accompanying visually impaired people,
- wheeled toys, skateboards or roller-skates/roller-blades or bicycles.
The above list is indicative and it is up to the Foundation’s security personnel to assess the possible danger of other portable objects. Any breach of this provision allows the Foundation to refuse visitors access to its facilities and/or even to alert the police authorities.
2.3 In exclusion to the above, the Foundation allows persons with reduced mobility access the Foundation through use of a wheelchair or other technical assistance (eg "white cane" of visually impaired people). Also, access to the Foundation is permitted for compact, foldable pushchairs.
2.4 The Foundation’s security personnel is entitled to perform checks during visitors’ entry to the Foundation and, specifically, to check the content of visitors’ bags/hand luggage and/or ask them to enter the Foundation via a magnetic security gate. In case of a visitor’s unjustified refusal to adhere to the aforementioned checks, the Foundation reserves the right to refuse the visitor access to its premises.
Article 3: Priority access
3.1 The Foundation offers priority access to its premises to holders of “no queueing tickets”, to Foundation Members and visitors who have purchased tickets electronically.
3.2 Pregnant women and people with reduced mobility also have priority access to the Foundation’s facilities.
Article 4: Closing times
4.1 Ticket sales conclude 30 minutes before the Foundation’s planned closing time.
4.2 Visitors are requested to start leaving the Foundation’s premises 15 minutes before planned closing times. The Foundation’s personnel calls visitors to move towards the exits so that the last visitor departs the Foundation’s premises by closing time.
CHAPTER ΙI – GENERAL VISITOR BEHAVIOUR RULES
Article 5: Unacceptable actions and/or behaviours
5.1 Visitors must adhere to safety regulations and avoid disrupting the smooth running of the visits and events taking place at the Foundation with their behaviour.
5.2 Visitors must avoid any behaviour or action which may place the safety of people, exhibits and building facilities at risk. More specifically, visitors are prohibited from:
- smoking and/or using electronic/vapour cigarettes within the Foundation’s premises,
- eating and drinking apart from within the Foundation’s areas designated for this purpose,
- visiting the Foundation intoxicated and displaying any type of inappropriate behaviour,
- being indecently dressed and walking barefoot within the Foundation,
- performing graffiti or using any other means in order to mark and generally cause defacement to the Foundation’s premises, disposing of papers or other rubbish in inappropriate ways,
- lying on the ground and/or benches on the premises,
- running or pushing within the Foundation’s areas,
- using the emergency exits or other escape routes without reason,
- moving seats and /or furniture without permission from the Foundation’s personnel,
- obstructing the movement of other visitors and their access to exits, especially by sitting on stairwell steps,
- leaving, even for a short time, their personal belongings unattended within the Foundation,
- demonstrating behaviour which is provocative, offensive, derogatory, aggressive, violent or inappropriate towards both staff and/or other visitors and
- performing fundraising, or be involved in any type of commercial, advertising or promotional activity, sampling or polling activity and/or distributing any flyers or be involved in any activity which may disrupt the audience’s peace.
5.3 Furthermore, visitors are not allowed to:
- touch the exhibits, the set designs and the hanging and/or exhibit protection systems (display cabinets, pedestals, glass coverings etc.),
- point at exhibits with objects which risk causing them damage,
- by-pass the obstacles or any other systems placed by the Foundation for the securement of a safe distance between visitor and exhibits,
- damage in any way the equipment or materials provided by the Foundation during the visit,
- hinder other visitors’ view of the exhibits,
- inconvenience other visitors through any type of noisy behaviour, especially the use of loud appliances (radio, personal MP3 player, musical instruments, etc.), mobile phones etc.
Article 6: Supervision of minors
6.1 Any visitor in charge of supervising minors must ensure that they adhere to visit regulations.
6.2 If a minor becomes lost within the Foundation, they will be accompanied by security personnel to the Foundation’s reception area.
Article 7: Accidents, illness, unexpected occurrence
7.1 Any accident, illness or unexpected occurrence must be reported to the security personnel or any other member of the Foundation’s staff immediately.
7.2 In case of a dangerous situation/event, this must be reported to the Foundation’s staff immediately. Both staff and visitors are required to remain as calm as possible. If the building needs to be evacuated, this must be done in an orderly and calm manner, in accordance to the instructions of the Foundation’s staff.
CHAPTER ΙΙI – DIGITAL EQUIPMENT
Article 8: Use of smartphones and tablets
The use of smartphones or tablets in the areas of the Foundation is permitted with the precondition that it relates to the realisation of a guided tour and/or the reading of information available on the Foundation’s website. During the listening of audio or audio-visual material, visitors must use earphone so as not to disturb other visitors.
The use of laptops is only permitted in the library and the café-restaurant area.
Article 9: Internet and WiFi access
Article 10: IT equipment protection
In order to ensure the protection of the Foundation’s IT equipment, and particularly in order to prevent the spreading of viruses, visitors are prohibited from making any changes to the content, format and software of the equipment described in this article.
Article 11: Audio Guide Devices
The Basil & Elise Goulandris Foundation offers its visitors, at no extra cost and subject to availability, personal audio guide devices with recorded information on the works in the collection. In order to collect the headset visitors are required to provide their full name and mobile phone number, in order to secure the return of the guide. The above information is deleted upon return of the guide and is not kept by the Museum. Loss or damage to the guide may incur a charge of up to 200€ for the visitor.
CHAPTER IV – CLOAKROOM
Article 12: Process
12.1 Visitors are required to deposit bulky items such as luggage, rucksacks and large bags, which must not however exceed 55 x 35 x 25 cm, in the cloakroom located in the Foundation’s reception lobby. Visitors can also deposit coats and other personal items of equivalent dimensions.
12.2 Visitors who deposit a personal item at the cloakroom receives a numbered token. The cloakroom can only be used by visitors and customers of the café-restaurant. Minors’ groups can leave their things in the lockers located in the children’s workshop.
12.3 Visitors are required to collect their personal belongings left at the cloakroom on the same day and before the Foundation’s closing time by presenting the numbered token.
12.4 In case of loss of the numbered token, visitors cannot demand the return of the deposited items before the closure of the Foundation. Visitors bear the responsibility to prove ownership of the items deposited at the cloakroom.
12.5 Items left by visitors at the cloakroom and not collected by the Foundation’s closing time remain at their owners’ disposal for 48 hours. After this period, they are sent to the Lost and Found office of the Athens Police Headquarters.
12.6 The following cannot be left at the cloakroom:
- Cash, cheque books, credit & debit cards,
- ID cards, passports and other identification documents,
- Valuables (jewellery, cameras, computers, mobile phones etc.).
Possible disregard for the above is the responsibility of the visitor.
12.7 The Foundation bears no responsibility in case of loss, theft or damage to fragile and/or valuables left by visitors at the cloakroom.
Article 13: Available cloakroom apparatus
Subject to availability and with the display of their entry ticket and upon surrender of ID documentation, visitors can borrow from the cloakroom children’s prams, wheelchairs or walkers.
CHAPTER IV – GROUP VISITS
Article 14: Reservations – general rules
14.1 Group visits are subject to booking either via a relevant electronic request to firstname.lastname@example.org or by phone on 2107252895.
14.2 The group entry fee is paid either in advance, in accordance to the terms described in the booking confirmation or at the reception ticket office before the visit.
14.3 Upon arrival, the group leader should make their way to the ticket office in order to present the booking document and, if this has not happen in advance, make all necessary arrangements for the payment of the group entry fee.
14.4 With the exception of Foundation staff, no one is permitted to give a speech to a group of visitors without relevant permission by the Foundation.
14.5 Unless the visit is cancelled at least a week the scheduled date, the full group entry fee must be paid. The visit will also be cancelled and the group entry fee will have to be paid if the group’s arrival is delayed by over 45 minutes.
Article 15: Minors groups
15.1 Minors groups, including accompanying adults, cannot exceed 35 persons. More specifically, minors’ groups require at least:
- One escort per ten (10) children for pre-school classes,
- One escort per twelve (12) children for primary and secondary (gymnasium) school classes and
- One escort per fifteen (15) children for upper (lyceum) school classes
15.2 Every member of the group must remain close to the leader or the escorts. Smaller groups can be formed with the precondition that the leader or one of the escorts is always with the minors.
Group activities are permitted under the monitoring by a Foundation representative.
Article 16: Adult groups
An adult group is considered the group which consist of ten (10) to, at the most, thirty (30) adults, excluding the escort.
Article 17: Group visits by people with disability
17.1 Group visits by people with disability can be arranged.
17.2 For safety reasons and for the safeguarding of the quality of the visit, the number of participants cannot exceed 15 people per group, including escorts.
CHAPTER V – PHOTOGRAPHY, FILMING AND COPIES
Article 18: Photography and filming
18.1 Photography and filming of the works exhibited in the Foundation is permitted exclusively for private use, with the exception of certain prohibitions which may relate to specific works and those exhibited in periodic exhibitions.
18.2 The use of flash photography and artificial lighting, as well as tripods, is permitted only to professionals and only outside the Foundation’s public opening hours. The use of selfie sticks is not permitted.
18.3 The photography and filming of the Foundation’s facilities and security equipment is not permitted without the prior permission of the Foundation’s Management. The photography and filming of the Foundation’s staff is also prohibited without the prior permission of the person involved.
18.4 Professional photography, filming and the filing of television and radio transmissions are subject to a special process and require previous communication with the Foundation’s Management.
Article 19: Copies
19.1 The execution of copies of the Foundation’s art works requires the prior approval of the Foundation’s Management.
19.2 The aforementioned permission is not required in the case of free-hand sketching as long as it does not cause any disturbance to other visitors and is executed on a drawing pad, painting board or drawing folder which does not exceed 50x40 cm.
CHAPTER VI – AMPHITHEATRE
Article 20: Preservation of quality of audio conditions
In order to preserve the quality of the audio conditions offered by the Amphitheatre, viewers are requested during screenings, performances and other events to avoid talking loudly. Also, the use of noisy equipment (radio, MP3/MP4 players etc.), is not permitted mobile phones should also not be used and should be switched off or set to silent during screenings, performances and other events.
CHAPTER VII – VIDEO SURVEILLANCE
Article 21: Use of video surveillance system
A video surveillance system is in use in the areas of the Foundation. The images collected by the video surveillance system are destroyed within 15 days of filming if there is no event to justify, in accordance with current legislation, their possession for a longer period of time.
CHAPTER VIII – GENERAL REGULATION
Article 22: Availability of Regulation
The current Regulation is available, upon demand, at the Foundation’s reception and on the Foundation’s website.
Article 23: Non-adherence to Regulation rules
Any violation of the Regulation exposes the visitor to expulsion from the Foundation and to possible legal proceedings. Expulsion can be temporary or permanent. The relevant decision has immediate effect and does not offer the possibility for a refund of the value of the entry ticket. It is also noted that any attempt or perpetration of theft, destruction and/or damage incur the criminal sanctions provided for by law.